FAQs

  • A: We are located at 44 E 21st St., New York, New York 10010 in the Flatiron District.

    We are open

    MON-THURS 11AM-6PM

    FRI-SAT 11AM-8PM

    SUN 11AM–7PM

  • A: Bookings can be made through Resy, here. For any questions, please reach out to reservation@lyseenyc.com.

    For specific information regarding the different types of reservations, please visit lyseenyc.com/reservations.

    **Guests with Allergies** - While we do our best to ensure we limit cross contamination, we are not an allergen-free kitchen. In addition, due to the limited space in our kitchen, we are unable to guarantee complete separation of equipment. If purchasing this package, please reach out to reservation@lyseenyc.com about whether we are able to accommodate your allergy.

  • Please visit lyseenyc.com/order to learn more about our offerings and to submit an order request.

    For full information on our policies for custom orders, please visit lyseenyc.com/policies.

  • A: We do not currently offer delivery. We do offer take-out on our second floor, as well as pre-order pick ups.

    For those who are unable to make our take-out time frames in person, we suggest using a package delivery service such as Uber Package for pick-up of our products.

  • A: For easy reference, we’ve included item-specific guidelines below.

    Lysée Signature Milk:
    Keep refrigerated and consume within 2 days of purchase.

    Seasonal Non-Dairy Juice:
    Keep refrigerated and consume within 3 days of purchase.

    Viennoiserie:
    Best consumed immediately but can be held up to 24 hours in a dry, cool place.

    Patisserie:
    Best consumed within 24 hours but can be stored for up to 2 days after purchase when kept refrigerated.

    Cookies:
    Keep stored in a cool, dry place and consume within 24 hours.

    Shortbreads:

    Best consumed day of but can be stored for up to 2 days after purchase when kept refrigerated.

    Financier & Teddy Bear Duo:
    Best when consumed within 24 hours but can be held up to 3 days in cool, dry place.

    Pound Cakes:
    Keep stored in a cool, dry place and consume within 1 week. Best served at room temperature.

    Lysée Gateaux Collection & Madeleine Collection:
    Keep stored in a cool, dry place and consume within 2 days.

    Granola & K.A. Rusk:
    Keep stored in a cool, dry place and consume within 2 weeks.

  • Due to how delicate our patisserie items are, we do not recommend leaving them outside of refrigeration for longer than 1 hour, 30-40 minutes in warmer seasons. If you will be traveling, we are able to include ice packs upon request. We also have an insulated bag available for purchase.

    Please keep the products as level as possible as well.

  • A: For more information on private events, please submit an event inquiry through lyseenyc.com/reservations. We will get back to you as soon as possible.

    *Please note that we request a minimum of two weeks notice in order to secure for the private events.

  • We do offer options for those who are nut-free, dairy-free, or gluten-free which are listed on our menu.

    While we do our absolute best to ensure the safety for our guests by limiting cross-contamination within our kitchen as well as listing each items allergens on the menu, we are not an allergen-free kitchen.

    Please feel free to reach out to info@lyseenyc.com for any further questions in regards to allergies.

  • Unfortunately, we are unable to make allergen-free desserts. We do have multiple items on the menu for those with allergies as replacements. Please reach out to reservation@lyseenyc.com for further information about those offerings.